FAQs

If you have a question you don't see here, please send us an email,  live chat with us (via the balloon at the top of the page) or call us at 650-924-2765.

Is your jewelry made of sterling silver?
All our pieces are made of sterling silver, fine silver or gold-filled, as described on each product’s web page.

How large are the charms, and how do they compare in size to other charms on your site?
All charms on the site have dimensions listed on their ordering page.  You can also see charm comparisons on the Charm Comparisons page. 

Can you personalize the back of the charms?
We can personalize the back of most charms, but not all of them.  Some charms have a hammered or textured back or have the sterling silver .925 symbol on the back.  Each product’s ordering page will specify if stamping is available on the back of the charm.

Can I order just a charm and use my own chain?
Yes – for each necklace there is a drop-down menu where you select type and length of your chain.  If you do not want a chain, select NONE or No Chain.

Can the spacer beads be taken on and off a necklace?
Yes, the spacer beads fit over the clasps of the chains, unless otherwise noted on the product’s web page.

Can I order over the phone?
Yes!  Give us a call M-F 9-4 PST at 650-924-2765.

Is your site secure?
Yes, Heart On Your Wrist uses an SSL digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates provide secure online transactions with up to 256-bit encryption. An SSL certificate on a Web site ensures that sensitive data is secure.  For more information, click here.

What is your privacy policy?
Heart On Your Wrist does not share, sell or trade any customer information with any 3^rd party.

How long will it take to ship my order?
Regular orders ship from our studio one week after receipt. Rush options are available.  Please see or shipping page for more information.

Note: We cannot guarantee delivery for regular orders by an exact date, but we do guarantee when the product is shipped from our studio.

Can you rush my order?
Yes, please see our shipping page for more information.

Do you ship internationally?
Yes, please see our shipping page for more information.

How is my order packaged?
Each order is shipped in a white organza gift bag with a Heart On Your Wrist polishing pad.  An optional gift tin and gift card can be included as well.  These options are available to you upon ordering any product.

Can I add a charm to a necklace if I have another baby?
Yes! Our charms and spacer beads can be taken on or off any necklace (unless otherwise stated) and you can easily add a charm or other beads to your piece as you want. To order just a charm, select the charms you want and then select “NO CHAIN” in the chain drop down menu.

Are the letters on the charms blackened?
The letters on our sterling charms are blackened by hand-tarnishing and then hand-polishing.  You can opt for no blackening on your letters - simply specify this in the Special Instructions field of you order.  The black lettering on the Gold-filled charms is optional.

How do I care for and keep my jewelry clean?
Please see the Jewelry Care page.

What different symbols do you have to choose from?
Please see the Symbols page. The accents and symbols shown are available on almost any charm, as long as they fit on the charm with the text you want.  Please email us, chat or call us with any questions.

What fonts are available?
The font you see in each product photo is the font that is usually used on that piece.  Our standard font is block letters in all capitals on most pieces.  We have four block font sizes - we use the medium sized letters on most pieces unless a different size font is requested.  Initial Necklaces are stamped with our largest font in block or curly letters.  Other fonts you see throughout the site are available on any charm as long as your word or name will fit on the charm in the font you'd like.  Just call or email if you are not sure!

What if my name(s) don't fit on the charm I want?
Send us an email, chat with us (top of the site) or call 650-924-2765 if you need help finding the perfect piece for your situation!