Reordering is easier than you think
Last Updated: February 23, 2026 •
Originally Published: January 20, 2021 •
It's happened quite a bit, actually.
A customer gets in touch with us really upset, because they've lost their personalized jewelry, and they can't find the original images they sent to us to create the pieces.
No worries!
We can look up your previous orders, and find the images that you sent us
If you have your previous order number, terrific.
If not, we can track down your order by your name.
You can skip the upload (even if you didn't lose your original handwriting)
When ordering, just reference your previous order in the special instructions, and we'll use that image.
Have questions? Just contact us! We're here to help.
Feb 23, 2026
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