Customer Service

Our Money-Back Guarantee

Your happiness is guaranteed!  We offer a 30 day money-back guarantee on everything, even our personalized jewelry.  It’s almost impossible to find a company that will take back items that have been personalized, so why do we do it?  Here's why...

Fast Free Delivery, Plus Even Faster Rush Options

Because we have over 15 years of expertise, and don't outsource production overseas, we're able to create and deliver your beautiful personalized jewelry faster than anyone. 

We offer fast, FREE first class delivery to the US. 

In addition, we have two rush options for people who need their jewelry even faster!  We offer Priority or Express shipping, both which will get your order shipped the next business day (or sooner).  Find out the details.

International customers feel the love, too! International orders ship quickly via International First Class mail. Learn more here.

Packaging/Gift Packaging

Your item will be packaged in a beautiful gift box, ready for gift giving. We ship your order in a yellow puffy envelope, a box or a flat rate envelope if you have selected Priority or Express mail.  We do not include pricing information in our packages. See the packaging here.

Gift Announcement Card

Want to give your recipient something today?  Print our Gift Announcement card here!

Payments Accepted

We accept the following payments:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal

We can also accept checks on special request, just contact us.

Tracking Your Order/Order Status

 You can check your order status or get your tracking information by:

  1. Signing into your account and selecting "My Account" at the top of the screen
  2. Select "View Order Status" or "Completed Orders"
  3. Select "View Order Details" on the order you are inquiring about
  4. Scroll down to see your tracking number
  5. You can copy and paste this tracking number into your Google search bar and the tracking information will be pulled up, or you can go directly to and paste the tracking number there

Order Changes

You have up to 24 hours to change personalization on your jewelry, or to cancel your order completely.  If you need to make a change or cancel after that time, there is a $20 service fee.  Changes on non-personalized items can be made up until your order is assembled and packaged to ship.  For RUSH orders, if you catch us before we make your charm, you can change the personalization on your order or cancel your order...otherwise there is a $20 service fee.

Returns and Exchanges

Read about how to return or exchange an item.


We offer free lifetime repair (excluding chains) on your Heart On Your Wrist jewelry.  If a stone, charm or bead ever breaks or comes loose, we will repair or replace it at no charge.  If you have a repair request, please send us an email for instructions.  We can also re-size bracelets or chains, just contact us

Chains: we will replace a broken chain if it was defective and not excessively pulled on, within six months of purchase. Because normal wear and tear and occasional accidental pulls can eventually weaken a chain, we cannot replace broken chains after six months of purchase date.

Jewelry Care

Read all about how to care for your personalized jewelry here.

Privacy and Security

Heart On Your Wrist does not share, sell or trade any customer information with any 3rd party.  We also work hard to ensure your security.  Learn more.

Still Have Questions? We're Here to Help!

Contact Us! You can reach us by phone, email, chat, or just come on by if you're in the area.