Customer Reviews

Real emails from real people!

Personalized jewelry is different from most things you buy. It is meant to touch the heart & be something that can bring a measure of beauty to your life. We strive to fulfill that promise with every piece we make, so there is nothing more rewarding than hearing from our customers. Read on to see what some real customers have told us about their experience with us.

Reviews on Facebook

We also get lots of feedback on our Facebook page. See our reviews on Facebook!

Reviews on Google

Check out the reviews our customers have submitted to Google.   

Emails we've gotten from customers like you!

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Just referred my 5th friend to you guys! I am always getting compliments on my discs and I always promote you guys because I love everything you have done for me!!!!!
Angi K

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Hi Beth ...Just a quick note to let you know how great work / lots of talent leads to positive word of mouth about your business.  A patient recommended that I get this necklace for my wife, as her husband gave her one last mothers day and she loves it.  So, I looked it up on Thursday, and ordered this one from you.  Then, today, I was telling my colleague about the necklace, and he ordered one for his wife with their three kids names.  A tribute to your great work - awesome how the word travels so fast!
Dr. Dave S

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Dear Beth, OH MY GOODNESS!  The charm I ordered on Tuesday night, was here TODAY on  Thursday and it turned out beautifully, it is SO CUTE!! Thank you! It must have shipped the same day it was made?  
Were you up late on Tuesday night?? I am simply amazed.  I needed it by 6/17...today is 6/9!   Your efficiency WAY EXCEEDED my expectation.

I have been reading rave reviews about your customer service, the company and quality of your product. I needed to see for myself, after you were highly recommended to me by a friend who's necklace I admired.  I will now pass on the good word! I LOVE your designs, and you will definitely be my go-to site for personalized unique gifts for all occasions. And as for myself, I will be ordering more than one piece, as I cannot decide on just one...hubby has already given me carte blanche! :)  
Anyway...THANK YOU for getting the charm to me so speedily, and for the beautiful craftsmanship. It's adorable!
Monica S

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Thank you so much for my special Mommy necklace. It arrived in the mail today and I put it on right away. Perfection! I love it entirely. Your customer service though out the design process was so helpful in creating exactly what I was looking for.
Denise C

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Thanks so much.  Awesome service from you guys!  Just like the first time I put in an order.  You guys are great!
Bryan D

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Hi! I just wanted to let you know what a great job you did on my necklace. I absolutely love it.  It's the first necklace that I look forward to wearing and wear it everyday.  Thanks so much for making such an awesome necklace.  :)
Jennifer R

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Beth, I received my "circle of love" necklace and had to write and tell you that it's absolutely perfect.  I chose some custom options so it was difficult for me to visualize how it would come out.  To say I'm thrilled is an understatement!

I've only worn it a few days and already three moms at the grocery store asked me where I got it.  I told them how easy the website is to use, and that I loved all the different options (and pictures of them) to choose from.  I spent hours looking at many sites and am so happy I chose yours.

Thank you again for a truly beautiful work of art!  I'm looking forward to ordering again in the near future.
Andrea  R

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I just wanted to say a huge thank you for the amazing work on the charm I ordered, it was a wedding gift for my best friends little sister…thanks again so much!!
Beth B

Keep up your small business personal communication! It makes a HUGE difference!! I look forward to doing business with you for many more years!
Karen F

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I'm the Grammy that got this and I love it!!!!
Cathy G

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The charm came in the mail today…WOW! I love it! I can't wait to give it to my mom for mother's day! She is going to be so excited! Never been disappointed in anything I have ordered :)
Thanks so much!
Sara M


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The WISH necklace arrived today...just in time to get our Easter pics. She LOVES it and so do I! Thank you! It's beautiful!
Kimmy C


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Hi, I do not necessarily need a response, I just wanted to let you know that I LOVE, LOVE, LOVE my item.  I had my son write "I love you Grammy" and we had it put on a heart pendant for my mom's birthday and it is AWESOME!!! She will absolutely love it! Great job and we will definitely be ordering again! Also, I was very impressed with the fast service.  I ordered it and received it 8 days later....that's unbelievable!!! Great experience!  Thank you sooooooo much!
Amanda C
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Wanted to say thank you for the great service and support you gave us with the jewelry we ordered for my son's escort on Homecoming Court. We got the order just in time to be able to give it to her tomorrow at the Queen's dinner. Very excited because I am sure she will love it!
Marie T

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You guys have the best service ever!!!
Laurel D

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Loved the charm I ordered for my sis so much that I just ordered another one for myself :)
Deena G


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Hi Beth....I just want to let you know that I received the necklace today and am so happy and thank you for all your work!  I can't wait until Christmas Eve.......
Kathleen W

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I received the necklace today that I ordered for my sister-in-law for Christmas.  Thank you so much for the prompt service and I wanted to let you know how much I love it!  Thank you!  She is pregnant and due in April so I'll be ordering another disc to add to it after the baby comes!
Thanks again,
Melissa

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Thank you so much for my order! My sister...is going to be very happy at Christmas! I look forward to the next reason I have to buy some of your jewellery!
Keryn O

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Hi Beth and Courtney, I just wanted to let you know that my necklace arrived today, in time to wear tomorrow to the race that I'm volunteering at (can't run for at least 6 months).  I am speechless, and I teach English!  It is so beautiful, better than I thought it would come out even.  I love the lettering without the blackening.  With all the "crystal" crystals and the way the lettering turned out, the necklace looks so pure and clean.  I am just blown away by the quality of your work and the fact that you take the time to answer emails.  Thank you so very, very much!  I am waiting for the other stones to arrive and then I will send them off to you to make into trios for the next creation!  Again, thank you so very much for taking your time to create my necklace.  It really means a lot to me.
Talk to you next payday!  --Tammy

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I just wanted to let you know that I got the pedant today and it is perfect! Thank you so much!
Sara H

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Thank you for my beautiful orders. I love them and your services were so easy and fast!!
Jill F

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Just got my necklace! It is absolutely what I wanted it to be, perfect :)
Alyssa B

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The cascade necklace was for my mom & she loved it! I have the long rectangle one w/ all of my daughters info on it...I never take it off!
Stephanie E

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Just got my necklace in the mail today (so fast!), and I love it! Thanks for the great service
Kayle L  

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The circle of life necklace I ordered with my sons names on it was beautiful. You did a great job. Love it.........
Karlene McK

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Just got my necklace today and LOVE it. I could not be happier.
Katie P

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I received my necklace today, and I absolutely LOVE it!!! Better than I ever imagined, and I will cherish it forever! Thank you so much...beautiful work! My mom loved it too, so I think I know where her next gift is coming from (and maybe my sister too)!
Jessica D

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Just wanted to say thank you for doing an amazing job on the necklace I had ordered for my son's teacher! It made her cry! I will be purchasing gifts from you again and recommending to anyone!
Michelle D

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Beth, I received my order today and I want you to know that I am absolutely thrilled with your work! I cannot wait to give these gifts to my mom, sister & wife for Mother's Day! Thank you so very much!
Kelly K


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Hi Beth, Just had to give you an update! I received my 2 rings so quickly after our last email, I was amazed!!  … My friend was deeply touched by our "matching 'love of our daughter' pinky rings!!  Thank you for creating something we both will cherish for a lifetime!!  :)

You do awesome work!!

Jeanmarie

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Just received my customized order via USPS, I ABSOLUTELY love it! Thank you SO much Heart On Your Wrist Jewelry!!! I will definitely be ordering more! :D
Melissa C

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Customer service for this company is AMAZING and prompt! I will always buy from this company for family and friends! thanks so Much H.O.Y.W I can’t wait to get my new necklaces I purchased for my Birthday!
Stefanie D

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I ordered a necklace from Heartonyourwrist.com about a month ago. I absolutely love it! ...Not only do they have beautiful jewelry, but they also have excellent customer service! I would definitely recommend doing business with them
Nicole B

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Hi Beth! I received my necklace today that I won in your giveaway. It is beautiful! It is going to be a gift we give our daughter from her new baby brother :) Thanks again for another beautiful piece of jewelry!
Christina D

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I just received my necklace! I absolutely love it, it turned out exactly like I pictured it! thank you!
Dana W

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I just re-ordered a necklace I got for my birthday that fell off my neck at a museum (thanks to my almost 2 yr old tugging on it and loosening it) I looked for it everywhere and was devastated that I couldn't find it. My daughter keeps pointing to my neck and saying "necklace fall" and making a sad face. Your jewelry is so beautiful and meaningful. I work very long hours and I have worn that necklace with my daughter's name to work since I got it. I can't wait to get my replacement!!!I just wanted to say. Thank You for your wonderful jewelry.
Melissa G

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Thank you for your quick response!! And btw, I LOVE my charm!!!
Sue P

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I just wanted to tell you how much I LOVE my inspiration cuff!  My "children" just gave it to me for Mother's Day.  ; )   I put children in quotes, b/c you-know-who really ordered it, me!
 
For years I wanted one of those "typical" mommy bracelets with my kids names in beaded letters.  Of course the one I ended up liking was well over $200 (for two strands!)  I am also a puts her hair up in a ponytail, lip gloss only, minimal jewelry, very active mom so when I wear beaded bracelets I am always afraid either I, or my children, will end up breaking them!
 
When I found your bracelet online, I knew it was the one for me!  A very simple, sturdy bracelet that I can wear everyday without fear of breaking it!  I even slept with it last night.  Honestly, I don't think I will ever be taking it off ~ just like the diamond studs my husband gave me over a decade ago. I will cherish this bracelet forever!
 
I love it so much I bought another one today for my son's preschool teacher.  Another no-fuss, no-muss lady!  Her beautiful assistant will also be getting a gift certificate so that she can get her children's names (or nicknames) on an inspiration cuff as well!  Then there's my friend who's expecting twins in June, and so on and so on...  Everyone should have one of these bracelets!
 
Thank you Heart On Your Wrist!!!
Stacey from PA
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Hi Beth,
 
I wanted to take a moment to let you know how impressed I am with both the quality of your product and your customer service.  I placed my order on March 2nd, making a note in the comments section that it was a birthday gift for the 14th, and that it would be greatly appreciated if it could be received by then.  It was received on the 11th! The quality of the silver is no different than the silver I have that came in the “little blue box” and the craftsmanship is beautiful.  Everyone who has seen the necklace is very impressed with it, but no one more so than me…that’s why I’ll be ordering another one very soon!

Thank you,
Debbie M.
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I just wanted to tell you how much I love my necklace that I bought (for myself!) for Christmas. I work at a children's hair salon in XXX, NC and gave out your website 4 times yesterday..everyone comments on it, and asks where I got it. Thanks for making such a perfect product for us simple moms.

best of luck and much continued success.
Mary
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Beth,
I just received the necklace and it is beautiful!!!  You do such great work.  I have referred you to a couple of ladies here at my work.  Thank you so much!!!!
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Beth,
I just had to email and tell you that I just received my charms from  you and I absolutely love them! All the Gmas at work are asking me where I got them from and I have forwarded your site to them all!
Thanks again and have a great weekend,
Kathleen
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Beth,

I just wanted to thank you so much for my adorable necklace.  It’s absolutely perfect, and as I mentioned before I will pass along your website whenever someone asks.  Again, thank you for your professionalism as it is not something people experience very often these days.

A happy customer,
Christin
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Hi Beth,
I just wanted to let you know I got my necklace and I LOVE it!!
Thanks a bunch,
Alison
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Beth,

Got my "Chris" charm and chain and love it all. I am so happy I went with the bigger charm for my husband's name. The contrast is nice with the smaller ones for my children. Thanks again for great product and service.
Best,
Robyn
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Beth,
 
I wanted to let you know that I received the charm yesterday and it is so beautiful.  It is perfect!  Thank you so much!
 
Jennifer
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Hi Beth -
Just wanted you to know I LOVE my necklace so much, what a nice treat to get it in the mail.  It is beautiful!
I will be visiting your website for some more special gifts for myself (and others) :) soon!
Happy Thanksgiving!
Joanne
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Hi Beth,
Just wanted to let you know I received my necklace and absolutely love it. I know my daughter is going to be thrilled with it and I can't wait until Christmas to give it to her. The pictures sure don't show how beautiful it really is. Thanks again for all your help and for understanding just what I wanted.
Vicki
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